Questions about creating an account.Why do I need an account ?
You account will allow you to download free designs, buy products and view your order history.How do I create an account ?
Click on "Create an account" located at the top left hand corner of the page.
Questions about downloading our embroidery files.How do I get the designs I have purchased?
All designs are digital instant downloads.You will need to unzip the zipped folder. Inside will be a folder that says Machine Formats. Inside that folder will be the 8 different machine formats. There will also be a tutorial and Color Analysis Document, as well as a copyright statement. Free designs typically do not require a tutorial unless there is some applique in the design. All of our purchased designs are In The Hoop and full instructions are included. Many also have Video Tutorial links included in the written tutorial.
If you prefer to be able to go into your account and download your purchases directly rather than through an email, you can do so by purchasing through our Etsy shop. We have most everything available there as well, with a few exceptions. If you see something on our website and can't find it on Etsy just let us know.
When will I get my files?
The way our system works is that shortly after you place an order you will get an email with download links. You can view your order history on our website by logging into your account, however, to download your purchases you will need to have the links from the email. You can redownload your designs anytime with those links.
What if I lose my designs? Can I re-download them?
At this time we keep your designs on our servers indefinetely, however, we strongly recommend for you to make back ups of your designs. If you lose your designs we will send you another email with the links for you to re-download.To keep ours organized from other designers you can create a folder called for example ' Embroidery by EdytheAnne ' and place your designs purchased from us in that folder
QUESTIONS ABOUT OUR DESIGNS
Is an embroidery machine required ?
Yes, none of these designs are hand embroidery or finished products. Please note the hoop size requirements for each design or project listed. It is important you have the correct hoop size!
Can I open the design with my software?
They may open in your embroidery software, but it isn't guaranteed. We do not support embroidery SOFTWARE.
Do you charge for updates to your designs?
No, you are not charged for updates. You will receive notification of any updates to a design you have purchased with a link for you to download the update. These are usually only minor changes to the design or tutorial. Major changes such as adding a new size to an existing design are usually not considered a minor update and you will not get the update for free in that instance.
Questions about finished products.
What if I do not have an embroidery machine but would like the finished product ?
You can send us a message using the contact button and request a price.
Questions about returns or problems.
What is your refund policy?