FAQs

Questions about creating an account.
      Why do I need an account ?
You account will allow you to download free designs, buy products and access  some general or special tutorials.
       How do I create an account ?
Click on "Create an account"  located at the top left hand corner of the page.
Questions about downloading our embroidery files.
      How do I get the designs I have purchased?
All designs are digital instant downloads.
When will I get my files?
Once your payment has been processed you will receive an email with the download links. This usually only takes a few minutes.
What if I lose my designs? Can I re-download them?
We keep your designs on file for one year. There are so many ways to back up files that we strongly recommend for you to make multiple back ups of your designs. However, if you lose your designs we will send you another email with the links for you to re-download. This is only for one year after purchase, but then again making a backup is the most efficient way to make sure you don't lose them.

Questions about the designs.

 Is an embroidery machine required ?
Yes, none of these designs are finished products.
Can I open the design with my software?
They may open in your embroidery software, but it isn't guaranteed. We do not support embroidery SOFTWARE.
Do you charge for updates to your designs?

No, you are not charged for updates. You will receive notification of any updates to a design you have purchased with a link for you to download the update. These are usually only minor changes to the design or tutorial. Major changes such as adding a new size to an existing design are usually not considered a minor update and you will not get the update for free in that instance.

Questions about finished products.
What if I do not have an embroidery machine but would like the finished product ?
You can send us a message using the contact button and request a price. 
Questions about returns or problems.
What is your refund policy?
Due to the nature of digital products, we do not offer refunds. However, if there is a problem with the design we will do everything we can to resolve the issue.